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Terms & Conditions

      Please carefully read our terms and conditions policy as seen below. For more information on returns please see our Returns Policy.
      • Upon delivery of your goods, please open the pallet and check for any damage. You should also check that the correct goods have been received, before you sign the POD. Any flooring laid without being checked on delivery is the responsibility of the customer. Please note as per our haulage company's COVID-19 guidelines, deliveries cannot be brought into living premises. 
      • Wood Floor store operates a 30 day returns policy for up to 10% of the original order. Returns will be valid for a full refund on the basis that they are unopened and in saleable condition. Please note that any Pergo fooring carries a £5 restocking fee per box returned. 
      • Before your floor is laid by either yourself or a professional, there are a couple of things you should check to ensure the ground is suitable for new flooring. It is essential that the subfloor is level, with a moisture level of <4%. You should also ensure that there is room for 10mm expansion around the perimeter of the floor.
      • When laying the floor it is recommended that the fitter run no more than 8 linear meters of flooring continuously without a break.
      •  It is recommended that you thoroughly inspect the floor upon completion. In some cases, if the fitter has laid the floor incorrectly, damage will only come to light when the floor is exposed to a slight amount of moisture. Please inspect the floor for any marks, and notify the fitter immediately if you notice something unusual.